We are happy to serve our International Customers in Canada.
Shipping Rates - How it works:
Our rates are based on the total value of your order. When you place
the items in your cart, our system will automatically provide you with your shipping costs, based on
the value of your order. .
Below are the basic rates you will pay:
The main services we use for
International Packages is via the Postal Service. This is the only
reasonably priced shipping method for small value packages. Customs
Brokerage Fees are not typically assessed for Mail Parcels, although
duties and taxes may still be due.
Please
note however that the above-mentioned transit times are your average
transit times and that they are not guaranteed, as they also do not
include Customs Processing Times, which can vary. Please note that
packages are not trackable once they leave the US until they are through
the Customs Clearance process in your country.
Cancellation Policy: Please note that International Orders are considered firm and not cancellable or returnable.
Weight Limitation: Our standard rate table included orders up to $1000.
Should the order exceed this value, you will be contacted
with the actual freight charge for either these services or alternate
UPS International Worldwide Service before processing your order.
Customs Clearance:
Please note that you will be responsible for all Customs Duties and
charges that may be assessed. These vary depending on the value of the
order, the shipping method and your countries Custom rules and
regulations. Please contact the agency in your country for the details.
Currency Conversion:
Credit Card charges for such orders will be converted at the prevailing
rate used by the credit card company. If you require information on
these rates, please contact your credit card company.
Transit
Times / Tracking Packages: Please note that all transit times are
estimates, and are not guaranteed arrival times by either us or the Post
Office. While most packages are
delivered within this time frame, there are occasional delays and
exceptions, sometimes related to Customs clearance over which we have no
control. Customs clearance procedures vary from country to country. Most
packages do arrive within this time frame, but if your order is time
sensitive we strongly encourage you to use the International UPS Air
option for a special rate quote.
How to track you package once it leaves our facility: You will receive a Tracking Number from us when our package ships.
Claims Procedures - Lost or Damaged Packages
Lost
or Misdelivered Packages: In the event your shipment has not reached
you, we recommend first that you track the shipment with your carrier
using the Tracking Number we have provided. In most cases the issue can
be resolved by doing so. Sometimes packages are misdelivered or left
with a neighbor, or even someone in your home may have accepted the
delivery without your knowing. Therefore, it is a good idea to
investigate first what may have happened to your package. Most often,
checking with your local Post Office or Carrier also resolves the issue
and the package is often found, and delivered.
If
the package is lost due to a bad address provided to us, the package
most likely will be returned to us, which can take several weeks. Once
we receive the package back we will refund you for the cost of the
merchandise.
If the package
is permanently lost, that is the Postal Service cannot locate the
package, we will need to file a claim on your behalf. However, in order
to do so the Postal Service must deem your package officially lost so
that the claim will be honored. This may take several weeks.
Damaged, Partial Goods received:
If
you have received damaged items due to a delivery problem or a box
damage, please follow our claims procedure as follows: In this case we
request also that you send us a photo of the box, the label, damaged
goods (if any) and the inside of the box as you received it. We will
advise you how we will resolve the matter once we have received your
claim.
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