Live Chat: Service Hours: Mon-Fri 9-4:00PM EST WE ARE NOT OPEN ON SATURDAY AND SUNDAYS.
E-Mail: [email protected]
Phone: 877-645-5325. MON-FRI 11:00AM - 4PM EST WE ARE NOT OPEN ON SATURDAY AND SUNDAYS
Fax: 239-592-6254
Snail Mail:P.O.Box 112469 - Naples FL 34108 (Mail Only-No Packages, please)
For all non-urgent business, our preferred method is via e-mail and we promise to respond within 1-2 business days. Although
most emails are answered within a few hours, please allow up to two
full business days (holidays and weekends excluded) for us to reply. ( Please ensure that you are running an email spam-filter that you set with permissions to allow emails from us.)
Telephone Ordering : Sorry, we are unable to accept telephone orders at this time - as an online business, we always strive to keep our prices as low as
possible and we are not able to offer telephone ordering
services at this time. However, we will be pleased to answer any product or sales questions you may have.
Ordering Methods
On-line: Use our Shopping Cart to order on line with confidence. Modern Wax Seals uses SSL
security to protect your sensitive information while in transit over
the Internet. Credit card numbers are encrypted when stored on the
server and they are never sent through e-mail. You will receive an
automatic confirmation via e-mail of your order. We can assure you of
the integrity of our system and we do not disclose your private
information to anyone. However, if you do not wish to leave your credit
card information in our system when checking out, you may place your
order by selecting "Check by Mail", add a Message "Will call with Credit
Card Number" in the comment box at the end of your order. Then please
call us with the credit card information during our Customer Service
business hours.
By Fax: You may fax your order 24 hours a day to:239-592-6254. Please be sure to include all necessary information or print out your order form.
By Mail: Print out and mail your order to: PO Box 112469, Naples FL 34108
24 Hour Order Status: We offer real time order status and tracking information if you sign up for an account(with your email AND a password) when you order. Then, simply log in to your account,and
the status of your order will be displayed, along with comments we may
make about your order, if applicable.You can also make changes to your
order up until the time we have retrieved it for processing. At that
time, your order status will show as "locked". Any order changes after
that time may not be possible, and may be subject to a re-packing fee. If
there are any back-order notifications, they are in your order notes
within your account. Most of your other Order Processing Questions
should also be answered in our Help section.
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